Warranty Information

Any damaged or defective products found at the time of delivery and installation or soon thereafter may be covered under warranty under Australian Consumer Law.

Please do not assemble any damaged product and contact us within 2 days of delivery with clear Photos of the damage and a description for all claims.

Warranty duration and conditions may vary from product to product. Please find the specific warranty terms applicable to your product on the product page online.

Office Plan’s warranty is a structural warranty covering only manufacturing faults and defects. It will not cover general wear and tear or any damage caused by the user.

We honour warranties subject to these terms:

– Office Plan, at its discretion, may repair or replace any goods due to faulty workmanship or materials, provided that such goods may have acceptable variances.

– The customer has not repaired or undertaken to repair the goods without the prior authorisation of Office Plan, nor altered the goods in any way.

– Customers are required to return the defective product to the place of purchase at their expense for repair to be covered under warranty.

– In some cases, wherever it’s fair and reasonable, Office Plan may agree to conduct repairs at the customer’s premises.

– The customer has used and maintained the goods in accordance with the manufacturer’s recommendations.

– And their failure is not the result of incorrect use or poor maintenance by the customer.

– The customer has ensured reasonable, appropriate, and acceptable use and maintenance.

– The Office Plan is being given access to the goods for the purpose of inspection and rectification of any claim.

– We expect the client to always use the product for its intended purpose and exercise judgement and caution when using it.

– The customer acknowledges that it has not relied upon any advice given by Office Plan or their employees in relation to the suitability for any purposes of the goods.

– The customer agrees that all claims for warranties are decided at the sole discretion of Office Plan.

Any warranty is always limited by nature and cannot cover products for use under all circumstances. Here are the general limitations when the warranty cannot be covered:

– Misuse, neglect or abuse of the goods.

– very minor natural cracks, scratches or superficial blemishes.

– Damage is caused as a result of general wear and tear.

– Damage caused by improper storage, such as under direct sunlight or by moisture, etc.

– Variations in paint over time, including discolouration, scratches and fair wear and tear.

– Any use of toxic cleaning products that are not specifically recommended for the product type.

– Shipping and delivery costs.

– Modified goods by the user.

– Incorrect assembly by the user.

– If the damage is to the packaging only.

– Ex display items or products purchased under clearance as it is.

– Non reported issues that have escalated from minor to major.

– If the damage is to the external packaging only when received.

– Replaceable parts and optional accessories, e.g. feet, screws, etc.

– Transportation costs for goods picked up from the store or warehouse.

If you have any questions regarding our warranty policy or need assistance with anything else, please contact us at info@officeplan.com.au. We’re happy to help.

Click here to see our Shipping Policy

Click here to see our Return Policy